Refund policy

Exchange and Return Policy:

At Palm & Pale, we believe in providing 100% satisfaction to our customers. In the rare case that the customer is not satisfied they may return or exchange the product.

The customer can return the item in case it is found faulty, damaged, a different size, or defective at the time of delivery.

  • To initiate the return kindly WhatsApp/call us at 0309-9029029 within 5 days of receiving the order.

  • The product must be returned or exchanged (through traceable delivery i.e., renowned courier or registered post) within 7 days of receiving the order along with the original invoice.

  • The returned item must be in its original packing (carefully folded)

  • unworn and unwashed

  • with tags and labels

  • No return will be possible for products on SALE.

  • The customer must bear the cost of courier charges for sending it back.

For more details, call/WhatsApp at 0309-9029029.

Refund Policy:

The customer can ask for a refund if the item is in case it is found faulty, damaged, or defective at the time of delivery.

  • To initiate the refund, kindly WhatsApp/call at 0309-9029029 within 3 days of receiving the order

  • Refund items must not be used or washed

  • It will be in the original packing (carefully folded) with tags and labels

  • The sale product will not be refunded.

  • The customer must bear the cost of courier charges for sending it back.

The refund will be made through the Bank account and the customer will be required to share his/her account details. For more details call/WhatsApp at 0309-9029029